If something isn't quite right, we're here to help.
At Luxurious Interiors, we want you to love your purchase. If for any reason you are not completely satisfied, we are happy to assist with a return or exchange in accordance with the policy below.
Returns
- Most regularly stocked merchandise may be returned within 30 days of purchase for a refund to the original form of payment.
- Returned merchandise must be unused and in original condition.
- Returned merchandise must be accompanied by the original receipt or order confirmation.
- Returned merchandise should include original packaging when applicable.
- Items returned after 30 days may be eligible for store credit at our discretion.
Online Orders
- Online purchases may be returned by mail or in person at our Venice Island store.
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the item was received damaged or an error was made in fulfilling the order.
Exchanges
- We are happy to exchange eligible merchandise within 30 days of purchase, subject to product availability.
Damaged or Incorrect Items
- If your order arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery.
- Please retain all original packaging and provide photographs of the item and packaging so we may assist you promptly.
Non-Returnable Items
- Custom or special-order merchandise
- Personalized items
- Final sale merchandise
- Gift cards
- Food and consumable products
- Seasonal merchandise purchased after the applicable holiday or season
- Merchandise damaged through normal wear, misuse, or improper care
Oversized Items
- Oversized items may be subject to special return conditions and restocking fees. Please contact us prior to purchase with any questions.
Store Credit & Exceptions
- Our goal is to provide exceptional service. We reserve the right to make reasonable exceptions for our valued customers when circumstances warrant.
Questions?
Contact Us Below
